Michael B. rated Chanai Santiago 5.0 stars: This is the 5th time we have used Chanai and she has been wonderful every single time. Always communicates and gets ahead of potential problems which saves time and headaches. Thank you Chanai! Regan D. rated Chanai Santiago 5.0 stars: Great communication, smooth process, and everything was handled efficiently from start to finish. Matthew D. rated Chanai Santiago 4.16 stars: I’ve now worked with Chanai on a couple transactions and every time the experience has been great. She is extremely responsive, organized, and does a very good job explaining the process so there are no surprises along the way. This transaction itself went very smoothly and she was always available whenever I had a question. What also made the experience especially great was the personal touch. Since she is a friend’s mom, there was an added level of trust and comfort that made the process feel more collaborative rather than transactional. I also want to note that I selected 4 out of 5 on the previous question only because I rarely give perfect survey scores across the board—it’s just a personal habit when filling out surveys. That should absolutely not be interpreted as a negative reflection on her or the transaction. She did an excellent job and I would happily work with her again and recommend her to others.