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What Virginia Customers Are Saying
I personally did not communicate much with Mr. Bills , my husband was very pleased with his professionalism ,in the final weeks of this process Mr. Bills again provided his skills and knowledge , we are Very Thankful for his approval to work with us and give Lower Mortgage 2 thumbs up, Thank you …Doug!
Barbara B.
Hampton, VA
Verified Customer
September 22, 2026
Loan officer: Doug Bills · Virginia Beach, VA
It was a highly positive experience for me because Doug was consistently available. Regardless of the time of day, he always answered my calls. Additionally, he arranged to cover the cost of my appraisal, regardless of the amount. I truly appreciate any form of assistance, and I am especially …grateful to Doug and his colleagues for their support throughout the home purchasing process.
Koreena B.
Norfolk, VA
Verified Customer
September 6, 2026
Loan officer: Doug Bills · Virginia Beach, VA
Joe Harris and the entire team are best in class. Truly felt valued and appreciated throughout the entire process.
Benjamin F.
Virginia Beach, VA
Verified Customer
August 31, 2026
Loan officer: Doug Bills · Virginia Beach, VA
Easy to work with. Responsive and takes input!
Ryan A.
Chesapeake, VA
Verified Customer
August 29, 2026
Loan officer: Doug Bills · Virginia Beach, VA
Doug was extremely knowledgeable, friendly and easy to talk to. He guided us through the whole process step by step with great detail and made everything very easy for us to understand. Doug was able to work with our unique situation of being retired and military veterans and and helped us get the …best possible rates and results. We would absolutely recommend Doug and lower mortgage to anybody that is buying a home! 10 out of 10 wonderful experience. Thank you so much Doug and the team!
Jackie R.
Chesapeake, VA
Verified Customer
August 26, 2026
Loan officer: Doug Bills · Virginia Beach, VA
Doug was kind considerate patience and understanding. I had a timeline & he went above & beyond to meet it. He & his team listen and payed attention. They made this experience simple and easy.
Charlotte U.
Suffolk, VA
Verified Customer
August 21, 2026
Loan officer: Doug Bills · Virginia Beach, VA
They were quick to respond to my questions.And I felt like they run a very tight ship.Things went quickly and smoothly.
Brian F.
Portsmouth, VA
Verified Customer
August 20, 2026
Loan officer: Doug Bills · Virginia Beach, VA
Doug and Lou are great to work with; however, getting your final #s less than 24hrs before closing is not ideal. Makes for a very anxious/unknown situation.
Kolby H.
Virginia Beach, VA
Verified Customer
August 20, 2026
Loan officer: Doug Bills · Virginia Beach, VA
The Adlers were very helpful and quick with communication. They answered all our questions and made us feel very comfortable and confident that we knew exactly what we were getting into. We especially appreciated their willingness to help outside of normal business hours in …order to keep our closing date on track.
Excellent communication and guided us through the loan process with ease.
It was a good experience
Overall the process from start to finish was uncomplicated . The app helped things move smoothly & the communication flow was very pleasant